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What is Total Quality Management?TQM (Swalbe, 2009) is the i

    What is Total Quality Management?TQM (Swalbe, 2009) is the integration of all functions and processes within an organization to achieve continuous improvement of the quality of goods and services. The goal is customer satisfaction.We have been discussing TQM and many good points have been made so far.What information can we add ? find interesting explanations and articles and shareWho can summarize 1-2 points from about quality management?

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