The head of your marketing department would like you to present at the next meeting, as more services are being implemented by the competition within your industry. Using SDL as a service framework, develop examples of where SDL is applied in your industry or research scope. Apply SDL concepts to identify processes and analyze aspects that reflect trends in service expectations, especially as related to technology. In addition, consider the application of the Gaps Model of Service Quality.The presentation should include a critical analysis of SDL and the Gaps Model of Service Quality. The analysis should identify the key theoretical components and how they apply (and identify where there may be gaps). Your focus audience will be senior management and your fellow managers, so your presentation must be succinct and detailed.Incorporate appropriate animations, transitions, and graphics as well as speaker notes for each slide. The speaker notes may be comprised of brief paragraphs or bulleted lists.Support your presentation with at least 5 scholarly resources, at least two of which that have been published in the last five years. In addition to these specified resources, other appropriate scholarly resources may be included.Length: 12-15 slides (with a separate reference slide)Notes Length: 200-350 words for each slideBe sure to include citations for quotations and paraphrases with references in APA format and style where appropriate. Save the file as PPT with the correct course code information.Feng, M., Mangan, J., Wong, C., Xu, M., & Lalwani, C. (2014). Investigating the different approaches to importance–performance analysis.http://proxy1.ncu.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=97084544&site=eds-liveRead ArticleKarpen, O. N., Bove, L. L., & Locus, B. L. (2012). Linking service dominant logic and strategic business practice: A conceptual model of the service-dominant orientation. http://jsr.sagepub.com.proxy1.ncu.edu/content/15/1/21.full.pdf+htmlRead ArticleParasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research.http://proxy1.ncu.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=5001773&site=eds-liveRead ArticleTsai, M., Chen, L., Chan, Y., & Lin, S. (2011). Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach.http://proxy1.ncu.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=66553760&site=eds-live
Do You Need A Similar Assignment Done For You From Scratch? We Have Qualified Writers To Help You. We Assure You An A+ Quality Paper That Is Free From Plagiarism. Order Now For An Amazing Discount!
Very professional support! Highly recommended.
Researched complicated topic and delivered report by the requested deadline. The paper is of a high standard reflecting careful research and clear assessments. I recommend iLecturers.com.com
It’s a 5 start for me. Excellent research and writing. The paper reflects a careful assessment of scientific information.
With Gib’s reflection, they wrote a really specific essay. Very well written, containing all of the languages I required and excellent references. The writer follows my instructions and writes clearly in English.
I am so grateful and I am 100% happy with your work.
A fantastic piece of work 👏. The writer demonstrated full knowledge of the topic and applying the relevant provided material. Well done.